At D&D Creative Limited trading as OneAgency, we are committed to ensuring that your personal information is protected and never misused.
Our privacy policy explains what personal information we collect, why we collect it, how we use it, the controls you have over your personal information and the procedures that we have in place to protect your privacy. It applies to the personal information we collect through this website.
By sharing your personal information with us, and by continuing to use this website, you confirm that you have read and understood the terms of this privacy policy. We take responsibility for the personal information we collect about you, and we aim to be transparent about how we handle it and give you control over it.
In this privacy policy, when we refer to "OneAgency", "us", "we" or "our", we mean D&D Creative Limited.
OneAgency has a Data Protection Officer who is responsible for monitoring and continually improving data protection processes. If you have any questions, comments or concerns about any aspect of this policy or how Goosebump handles your information in relation to this website, please email us at hello@oneagency.ie so we may route your inquiry to our Data Protection Officer.
1. What personal information do we collect?
Our main reasons for collecting your personal information are to provide you with information or services that you have requested including supporting your applications to OneAgency and to provide and improve the service, products and experiences that you and the users of the website, applicants and employees expect from us.
We collect personal information from you in several different ways; you may share that information with us, or we may collect it using other means. In this section, we explain the different ways we collect personal information from you and some ways in which that information will be used.
2. How do we collect your data?
We collect personal information that you share with us when you register, contact us or interact with us through our website, email, phone or otherwise. You can decide not to provide certain information, or ask that any information you have previously shared is removed.
3. Why do we process your data and the lawful basis for processing your data?
The legal basis for the processing of this data is the processing necessary for the performance of a contract to which you are a party.
There may also be circumstances where our legal basis for processing is your consent (where we have sought it and you have provided it to us), in which case you can withdraw your consent at any time. This does not affect the lawfulness of processing which took place prior to its withdrawal.
4. How do we use your personal information?
Our main reasons for using your personal information are to provide you with information or services that you have requested from OneAgency and to provide and improve the service, products and experiences that you and the users of the website, applicants and employees expect from us.
5. How will we use your data?
We use the personal information you share with us in the following ways:
To respond to your queries and requests;
To communicate with you;
To process your order and manage your account
To carry out internal research and development purposes
To facilitate any employment application, you make to OneAgency;
To provide updates to you about any changes to OneAgency's policies, terms and conditions and any other matters that we may need to tell you.
6. Transfers of data outside the European Economic Area
We seldom transfer data relating to the services that we provide to parties located outside the European Economic Area. To the limited extent that it is necessary to transfer personal data outside of the EEA, we will ensure appropriate safeguards are in place to protect the privacy and integrity of such personal data, including standard contractual clauses under the General Data Protection Regulation (GDPR).
7. Your rights relating to personal data
You have the following rights under the GDPR, in certain circumstances and subject to certain exemptions, in relation to your personal data:
The right to access the data - you have the right to request a copy of the personal data that we hold about you, together with other information about our processing of that personal data.
The right to rectification - you have the right to request that any inaccurate data that is held about you is corrected, or if we have incomplete information you may request that we update the information such that it is complete.
The right to erasure - you have the right to request us to delete personal data that we hold about you. This is sometimes referred to as the right to be forgotten.
The right to restriction of processing or to object to processing - you have the right to request that we no longer process your personal data for particular purposes, or to object to our processing of your personal data for particular purposes.
The right to data portability - you have the right to request us to provide you, or a third party, with a copy of your personal data in a structured, commonly used machine-readable format.
In order to exercise any of the rights set out above, please contact us at the contact details at the top of this privacy notice.
8. How long do we keep your personal information?
We only keep your personal information for as long as we need to, to be able to use it for the reasons given in this privacy policy, and for as long as we are required to keep it by law.
9. Cookies
We may use cookies and similar technologies to collect non-personally identifiable information from you and to customise your use of the website. A cookie is a small data file that certain websites write to your hard drive when you visit them. We may also use web bugs, clear gifs and similar technologies that collect data similar to that collected by a cookie. A cookie file can contain various types of information, including a user ID that the site uses to track the pages you have visited.
Most browsers are initially set up to accept cookies; however, you can reset your browser to refuse all cookies or indicate when a cookie is being sent or you can flush your browser of cookies from time to time. (Note: You may need to consult the help area of your browser application for instructions.) If you choose to disable cookies or refuse to accept a cookie, you may not be able to utilize all features of the website.
10. Links to third-party websites
We may provide links to other websites which are not operated and controlled by OneAgency.
We have no control over and are not responsible for the content of those sites or how the third parties responsible for them collect and use your personal information. We do not endorse or make any representations about third-party websites. Third-party websites may have their own privacy policies explaining how they use and share your personal information. You should carefully review those privacy policies before you use these websites to make sure that you are happy with how your personal information is being collected and shared.
11. Informing us of Changes
If any of the information that you have provided to OneAgency changes, for example, if you change your e-mail address, name or postal address, you can update, amend or remove information by logging into your account, or asking us by submitting a request to hello@oneagency.ie.
If you would like to request access to, update or amend your personal information, or, if you would like to request the removal of the personal information that we hold about you, or limit its use, please submit a request by sending an email to hello@oneagency.ie.
12. How do we protect your personal information?
We use appropriate technical and organisational measures, including encryption, to protect your personal information and privacy, and review those regularly. We protect your personal information using a combination of physical and IT security controls, including access controls that restrict and manage the way in which your personal information and data is processed, managed and handled. Whilst we cannot guarantee the security of your personal information, we commit to taking all reasonable steps to do so.
13. Data Breaches
In the unlikely event of a data breach, the details of a data breach are recorded accurately by us, including the date and time the breach occurred, the date and time it was detected, who/what reported the breach, description of the breach.
Employees are required to report suspected data breaches immediately to the Company’s Data Protection Officer.
14. Changes to this privacy policy
We will review and update this privacy policy from time to time. We, therefore, ask you to check it occasionally to ensure that you are aware of the most recent version that will apply each time you access this website.
15. Contact us
If you have any questions, comments or concerns, or would like to make a complaint about how we use the personal information we hold about you, please email our Data Protection Officer at hello@oneagency.ie. We will get back to you as soon as possible.
